Privacy policy

Who we are

Suskii Errands is a marketplace that connects people who need errands, shopping, deliveries and similar tasks done with independent providers who do them. This policy covers the Suskii Errands app on Android and iOS, the website at suskiierrand.com, and the customer web app at app.suskiierrand.com.

The data controller is Suskii Errands ("Suskii", "we", "us"). You can reach us about privacy at privacy@suskiierrand.com. If we appoint a Data Protection Officer, their contact details will appear here.

What we collect

We collect what you give us, what the app records while you use it, and a little from the services you sign in or pay with. We do not read your phone's contact list, and we do not collect your calendar, SMS, call logs, installed apps, browsing history, health data, advertising ID or background location.

How we use it and why we are allowed to

We use your data to run the marketplace, keep people safe, and meet the law. We do not sell personal data, and the app shows no advertising. The lawful bases below are those of the Nigeria Data Protection Act 2023.

Automated decisions: our fraud checks can flag an account for review, but they never ban or suspend anyone by themselves. A person reviews every flag, and you can appeal any decision on your account.

Location

We use precise location only while the app is open and only for the features below; we never track you in the background. You can turn location off in your phone's settings and still use the app, by setting places on the map by hand.

Support staff never see location history.

Who we share it with

We share personal data only with the people and companies below, and only what each needs. Companies that process data for us do so under contract and may not use it for their own purposes.

If Suskii is sold or merged, your data may pass to the new owner under this policy, and we will tell you first.

Where your data is stored

Our database, files and backups are stored in London, United Kingdom: Supabase's eu-west-2 region and Google Cloud's europe-west2 region. Our websites are served from Cloudflare's network, which answers each visitor from a data centre near them.

Storing data outside Nigeria is a cross-border transfer under the NDPA. We make these transfers only with the safeguards the NDPA allows, including the data processing agreements each provider has with us. Payment, identity and messaging providers may process data in other countries under their own agreements with us.

How long we keep it

We keep data only as long as the purpose needs, then delete it automatically; a dispute, legal claim or investigation can pause deletion until it ends.

Everything else is deleted when you delete your account, as described below.

How we protect it

We protect your data with encryption, strict access rules and logging; no system is perfectly secure, but these limit who can see what.

• All traffic between the app, the websites and our servers is encrypted in transit.
• The database lets each person read only their own data and what an errand they are part of needs.
• ID numbers, payout bank accounts, trusted contacts' phone numbers and access notes are encrypted inside the database. The keys are held separately, with a protected backup copy.
• Identity documents sit in private storage that apps cannot read. Staff open them only through short-lived links, and every view is logged.
• Staff tools sit behind an extra sign-in layer, and staff see only what their role and country need.
• The app checks with Google Play and Apple that it has not been tampered with.

If a breach is likely to put your rights at risk, we will tell the Nigeria Data Protection Commission and, where required, you, within the time the law sets.

Your rights

You can see, correct, export or delete your data, and object to how we use it. Under the NDPA you have the right to:

• access the personal data we hold about you;
• correct data that is wrong or incomplete;
• delete your data, subject to the records the law makes us keep;
• restrict how we use it while a complaint is checked;
• receive a copy in a portable format;
• object to uses based on legitimate interests, such as analytics;
• withdraw consent at any time, without affecting what was done before;
• ask for a person to review any decision about your account made by automated means.

You can edit your profile and request a copy of your data in the app's account settings, or write to us at privacy@suskiierrand.com. We reply without undue delay and within the time the law sets, and may ask you to prove who you are first.

Deleting your account

You can delete your account at any time, free of charge, in the app (Profile, then Settings, then Delete account) or on the web; full steps are at suskiierrand.com/en/delete-account.

1. You are signed out on every device straight away.
2. For 30 days you can change your mind by signing in again and choosing Keep my account.
3. After 30 days your name, phone number, email address, trusted contacts and favourites are erased, and the account can no longer be signed in to.
4. Records of jobs you took part in, such as payments, refunds, payouts, messages and proofs, stay with those jobs for the periods in How long we keep it, without your contact details.

Open jobs, open disputes or money left in your wallet must be settled before deletion; the app tells you if one is in the way.

Age limit

Suskii Errands is for adults only: you must be 18 or older to use it, as a customer or a provider. We do not knowingly collect data from anyone under 18; if we learn we have, we delete the account.

Changes to this policy

We will post any change here with a new date at the top. If a change affects how we use your data in a significant way, we will tell you in the app before it takes effect.

Contact and complaints

Write to us first at privacy@suskiierrand.com, and we will try to put it right. If you are not satisfied, you can complain to the Nigeria Data Protection Commission (NDPC), or to the data protection authority where you live.